Return & Refund Policy

Due to food contact sanitary requirements, all disposable plastic cups & lids are non-returnable after shipment.

1. No Unconditional Return
Once goods dispatched, we do not accept return, exchange or full refund for personal preference (unsuitable size, color dislike, over-order).

2. Qualified Compensation Scenarios (Partial Refund / Free Re-production)
We provide replacement or partial refund only under below verified situations with full photo/video evidence within 48h after receipt:

• Wrong item sent (wrong size, wrong lid model)

• Mass manufacturing defect (crack, leakage, uneven printing)

• Severe cargo damage caused by factory packing fault

3. Unqualified Claims (No Compensation)

• Minor color difference between screen & physical goods

• Small scratch on individual products without function impact

• Damage caused by buyer improper storage, secondary transportation

• Claims submitted over 48 hours after delivery

4. Sample Refund Rule
Sample cost can be deducted from your first bulk order; sample freight cost non-refundable.